Combined Guided Payroll & HR Implementation

These Terms and Conditions govern the provision of the Combined Guided Payroll & HR Implementation Services by Employment Hero Pty Ltd or its Partners, and apply in conjunction with The Employment Hero Platform terms and conditions.

1. Implementation Services

1.1 What is in scope

• • One Discovery  call with a System Consultant  to discuss your Combined Guided Payroll & HR Journey  and review the various steps and timelines.  
  • Access to recorded core implementation webinars that will help you prioritise the setup of your account and will guide you through launching Employment Hero HR and Payroll for your organisation
  • Access to recorded elective webinars to introduce you to additional platform features if required to meet your specific HR & Payroll needs
  • Live Q&A sessions facilitated by a System Consultant, to answer any queries you may have with setting up your system.  These sessions are run daily for you to enrol as it suits. There are specific HR, Payroll or Combined sessions that you can attend.
  • An Implementation team who will provide support to help clarify any questions you have come across whilst setting up.  Access to implementation support is only via email (email: onbaording@employmenthero.com) available for the Term 
  • Emails will be responded to in order of urgency.  ‘Go Live’ client issues will be addressed as a matter of urgency and other issues will be answered in order of priority. Employment Hero reserves sole discretion to determine priority of issues. 

*Go Live date is defined based on the location of the payroll account. 

• • For Payroll Accounts in Australia: 
    • Finalised your pay run
    • Published payslips
    • Downloaded your ABA file
    • Submitted to STP

• • For Payroll Accounts in New Zealand: 
    • Finalised your pay run
    • Published payslips
    • Downloaded your BECS file
    • Submitted to IRD

1.2 What is out of scope

• • Combined Guided Payroll & HR  Implementation does not include technical or support services outside of the scope of services listed above. 
  • The client is responsible for undertaking and completing the the configuration of their systems
  • The guided Implementation service is designed to be self-driven by you. We will provide education through our live workshops, that you will then use to configure the system to suit your business needs. 
  • The Guided Payroll & HR System Consultants do not provide education or advice on payroll or HR Legislation or Award interpretation.
  • The Guided Payroll & HR System Consultants do not provide an individual review of your system

2. Term of Implementation Services

The Implementation timeline will commence on the first business day following receipt of the signed agreement, or your designated kick off date as agreed with the sales team.  The commencement date will be dependent on the receipt of payment details.

Access to the Guided Combined Payroll & HR implementation Services will be available for up to 4 months from the date the contract is signed (the Term).  If a project is not completed within the Term and access to the Services are still required, additional fees may apply. 

 3. Expected time frames

• • The webinars are 45 – 60 mins each.  There are 10 Core webinars which must be completed, and 5 elective webinars. 
  • Testing can take up to 2-3 hours, depending on the number of employees. 
  • Q&A sessions are available at the Customer’s discretion. Each session is approximately 60 mins.
    

4. Charges and invoicing:

4.1 Additional fees

• • • If Implementation is required beyond the Term  as a result of the Customer’s business changes, conduct or fault an additional fee of you may be charged for the provision of Services for a further 4 months. The charge is based on the currency of your contract with Employment Hero:
      • • $1000 AUD
        • $1000 NZD
    • At your request, we may provide services to you that are beyond the scope set out in section 1.1 above. You may be charged additional fees for these services as agreed with you or on an hourly basis for the time taken to provide you the services, with the relevant hourly rate based on the currency of your contract with Employment Hero:
      • • $250 AUD
        • $300 NZD
    • Employment Hero reserves sole discretion as to whether any Additional Fees are chargeable

4.2 Invoicing 

• • • Payment of implementation fees will be raised via invoice with 14 day payment terms. Invoices are charged to the payment method on file on the invoice due date.
    • Please note that failure to make payment within the Payment Terms  invalidates any/all discounts that  may be offered. This is to ensure your place in our schedule and allows us to allocate resources to begin work.
    • If the customer requests to put their implementation on hold, charging will not be paused and any incentive period will not be extended.  

 5. General

• • EH reserves its rights to terminate the application of any promotions/offers/discounts early in full or in part at its absolute discretion.
  • EH collects personal information in connection with this Service.  EH may, for the purpose of conducting this Service, disclose such information to third parties, including agents, contractors, service providers, suppliers and, as required, to regulatory agencies. Provision of these services are conditional on providing this information. 

• • Personal information EH collects in connection with these services are managed in accordance with its Privacy Policy.

6. Liability 

Except for any liability that cannot be excluded by law, EH (including its officers, employees and agents) excludes all liability (including negligence), whether direct, indirect, special or consequential, for any loss or damage arising in in connection with the provision of these Services, including any: 

• • Technical difficulties, the Content provided or service disruptions (whether or not under EH control);
  • Eligible Customers use of the educational workshops and modules.