Managed HR Implementation

These Terms and Conditions govern the provision of the Managed HR Implementation Services by Employment Hero Pty Ltd or its trusted Partners, and apply in conjunction with The Employment Hero Platform terms and conditions.

Terms and Conditions

Methodology

Employment Hero’s Set Up Services Are Based On The Customer Following Employment Hero’s Methodology That Has Been Designed To Ensure An Effective And Efficient Set Up. This Methodology Utilises Configuration And Procedures Designed And Based On The Utilisation Of Templates. The Methodology Also Requires The Customer To Play A Key Role Throughout The Set Up Project And Take On Ownership Of Specific Tasks – Therefore It Is Essential That The Resources Provided By The Customer Are Appropriately Skilled Both In Its Business Practices And Data As Well As Being Competent With Computers And Windows Technology.

Managed HR Implementation Services

Managing the implementation process
Set-up of Employment Hero Platform
Set-up of HR company and employee data

Implementation Services in scope

Managed HR implementation Services includes the configuration of the platform including employee data.

Set-up of Employment Hero HR Platform
Set-up of HR company details and entities
Set-up employee data & organize reporting managers
Set-up Teams
Set-up Custom Security Settings
Set-up up to 3 documents/ templates (employment contract, policies, handbook)
Set-up one checklist each for onboarding and off-boarding for up to two Teams
System Walkthrough max 4hrs on:
- Swag
- Recruitment
- Performance Review
- Development
- Custom Security Settings
  (Client self help and setup)

Additional Services

Building beyond the standard onboarding/off-boarding checklist
Building beyond 3 documents/ templates (employment contract, policies, handbook)
Uploading historical documentation (eg. employment contracts)
Additional Training requirement, additional system walk thru, 1:1 consultancy

For the avoidance of doubt anything not listed under Implementation Services in scope

Client Self Service

Setting up LMS
Setting up recruitment module (hiring stages, connecting to job boards and etc)
Re-configure of the platform after week 2 of implementation
Setting up performance review
Setting up any out of scope modules and non additional services
Employee training

Term

3 months from signing the Client Services Agreement, subject to receiving complete data and scoping documents.
Between 1 month to 3 months, from kickoff call, subject to receiving complete data and scoping documents in accordance with timeline.
See time frames, scope and FAQ: What determines the duration of my implementation below for further details.

Fees

Flat fee MYR 3000.00. Prices are per account. Subject to applicable Promotions/Offers/Discounts that may apply and any assumptions (see Assumptions and exclusions below).

Additional Fees

Any additional Services outside of scope will be charged at MYR 750 per hour and Employment Hero has sole discretion to determine whether additional services are chargeable.
Access to the Implementation team beyond the Term will incur additional fees based on hourly rates.

Payment Terms

Payment of implementation fees will be raised via invoice with 14 day payment terms. Invoices are charged to the payment method on file on the invoice due date. Please note that failure to make payment within the Payment Terms invalidates any/all discounts that may be offered. This is to ensure your place in our schedule and allows us to allocate resources to begin work.

Assumptions and exclusions

For a launch to be successful, customers need to be actively engaged during the entire implementation.
Provide Data in the Required Format specific to our Data Requirements (see below)
The standard price assumes launch and activation to your employees at one time. We do not offer a phased rollout.
One Employment Hero account can connect to only 1 payroll account. If you have multiple entities and more than 1 payroll account, you may need multiple Employment Hero accounts. Please speak to your product specialist about how best to set this up for your organisation

See FAQ

EH Support Level Services and Partner Support responsibilities

Contact	Responsibility
Implementations	implementations@employmenthero.com provides the project, implementation and support structures to deliver and onboard onto the Employment Hero platform.
Support	provides in-app support technical assistance and support post implementation.
Accounts	provides assistance with any invoicing accounts@employmenthero.com

Customer responsibility

Customer is competent with computers and windows technology
Employee data is provided in the Required Format
To advise your EH product specialist if you have multiple entities and more than 1 payroll account, as you may need multiple EH accounts.
Provide scoping documentation and all employee data within 1-5 business days of signing the Customer Services Agreement
Response time of 24-48 hours to requests from EH.

Data Requirements

We require your data to be provided in the format of our CSV upload template (Required Format). For the avoidance of doubt, all HR/ Payroll engines export employee data in different formats.

Timeframes

The typical timeframe for an HR implementation project is 4 weeks from when we receive complete requirements data and scoping documents in order to configure the platform.
The maximum Term of this project is 3 months from signing the Client Services Agreement. The implementation discount granted is based on achieving a “go-live” date within this time frame. If the project goes beyond the Term, you may incur an Additional Fees. Employment Hero reserves sole discretion as to whether any Additional Fees are chargeable.

FAQ

Go-live means you have signed off on your project, have taken off setup mode and launched to your employees. 70% of employees should have accessed the platform for the project to count as completed.

What if I have more than one entity or HR/ payroll accounts?

NOTE: One Employment Hero HR account can connect to only 1 payroll account. If you have multiple entities and more than 1 payroll account, you may need multiple Employment Hero accounts. Please speak to your product specialist about how best to set this up for your organisation.

What determines the duration of my implementation?

*The number of customers in the implementations queue before you.

*How quickly you provide us with your correct data.

*Availability and responsiveness of primary contact person in your organisation. We require replies within 24-48 hours to keep the momentum of the project going and ensure all key milestones are met.

What happens if I don’t provide my data by the cut off date?

The recommended date for providing scoping docs and data is within 1-5 business days from signing up. Our implementation team will always endeavour to get your account up and running as quickly and accurately as possible. If your data has not been provided on time your estimated milestone delivery date may change.

Managed HR Implementation

Terms and Conditions

Terms and Conditions

Explore by industry

Request a demo