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Managed HR Implementation

Terms and Conditions
Contents
        • Terms and Conditions
        • Data Requirements
        • Timeframes
        • FAQ

These Terms and Conditions govern the provision of the Managed HR Implementation Services by Employment Hero Pty Ltd or its trusted Partners, and apply in conjunction with The Employment Hero Platform terms and conditions.

Terms and Conditions
Methodology Employment Hero’s set up services are based on the Customer following Employment Hero’s methodology that has been designed to ensure an effective and efficient set up. This methodology utilises configuration and procedures designed and based on the utilisation of templates. The methodology also requires the Customer to play a key role throughout the set up project and take on ownership of specific tasks – therefore it is essential that the resources provided by the Customer are appropriately skilled both in its business practices and data as well as being competent with computers and windows technology. 
Managed HR Implementation Services
  • Project management of the implementations process 
  • Set-up of Employment Hero Platform 
  • Set-up of HR company and employee data 
Implementation Services in scope  Managed HR implementation Services includes the configuration of the platform including employee data.

  • Project management of the implementations process 
  • Set-up of Employment Hero Platform 
  • Set-up of HR company and employee data 
Out of scope 
  • The creation of greater than 3 contracts, policies, reviews, LMS, recruitment or other content.
  • Uploading existing documents (contacts, certifications) to employee files is the responsibility of the customer.
  • Training managers and staff on how to use the system is the responsibility of the customer.
  • For the avoidance of doubt anything not listed under Implementation Services in scope
Term 3 months from signing the Client Services Agreement, subject to receiving complete data and scoping documents. See FAQ – Time Frame and What determines the duration of my implementation below for further details. 
Fees £3,000 GBP for up to 70 employees, additional £5 per employee for > 70 employees. Subject to applicable Promotions/Offers/Discounts that may apply and any assumptions (see Assumptions and exclusions below).
Additional Fees
  • Managed Implementation Services required beyond the Term as a result of the Customer’s business changes, conduct or fault are charged at $250 per hour, capped at $1000 per month for 4 hours. 
  • Any out of scope Services that are required or requested will be charged at $250 per hour. Employment Hero reserves the right to determine whether these services can be provided. 
  • Data cleanse – “Data Butler Pack” add-on is $500 (capped at 3 hours of work), any additional hours required thereafter will be charged at $125 per hour. 
  • Any required re-implementation or additional training beyond the Term as a result of the Customer’s business changes, conduct or fault will be charged at $250 per hour. 

See FAQ
Payment Terms Payment of implementation fees will be raised via invoice with 14 day payment terms. Invoices are charged to the payment method on file on the invoice due date. Please note that failure to make payment within the Payment Terms  invalidates any/all discounts that  may be offered. This is to ensure your place in our schedule and allows us to allocate resources to begin work.
Assumptions and exclusions 
  • For a launch to be successful, customers need to be actively engaged during the entire implementation.
  • Provide Data in the Required Format specific to our Data Requirements (see below)
  • The standard price assumes launch and activation to your employees at one time. We do not offer a phased rollout.
  • One Employment Hero account can connect to only 1 payroll account. If you have multiple entities and more than 1 payroll account, you may need multiple Employment Hero accounts. Please speak to your product specialist about how best to set this up for your organisation 

See FAQ
EH Support Level Services and Partner Support  responsibilities 
Support Contact Responsibility
Implementation onboarding@employmenthero.com.au Provides the project, implementation and support structures to deliver and onboard onto the Employment Hero platform.
Employment Hero Support support@employmenthero.com.au Provides technical assistance and support related to the Employment Hero platform post implementation.
Accounts accounts@employmenthero.com  Provides assistance with any invoicing queries
Customer responsibility  
  • Customer is competent with computers and windows technology
  • Employee data is provided in the Required Format
  • To advise your EH product specialist if you have multiple entities and more than 1 payroll account, as you may need multiple EH accounts. 
  • Provide scoping documentation and all employee data within 1-5 business days of signing the Customer Services Agreement
  • Response time of 24-48 hours to requests from EH. 

 

Data Requirements

We require your data to be provided in the format of our CSV upload template (Required Format).For the avoidance of doubt, all Payroll engines export employee data in different formats. We assume that you will provide your employee data through an integration with Xero, MYOB, QBO, KeyPay. If the one-click install via Xero, MYOB, QBO, Keypay does not have the complete employee information required for the implementation, or if you cannot provide the data in the Required Format within 48 hours, it is recommended you purchase the Data Butler Pack add-on. Employment Hero requires you to take this add-on to save you hours of time manipulating employee data into the Required Format.

If a CSV upload is required a “Data Butler Pack” add-on must be purchased so our team can cleanse, scrub and map your data for an additional fee (standard $500 (capped at 3 hours of work)). Any additional hours thereafter will be charged at $125 per hour. 

 

Timeframes

The typical timeframe for an HR implementation project is 6 weeks from when we receive complete requirements data and scoping documents in order to configure the platform. 

The maximum Term  of this project is 3 months from signing the Client Services Agreement. The implementation discount granted is based on achieving a “go-live” date within this time frame. If the project goes beyond the Term, you may incur an Additional Fees. Employment Hero reserves sole discretion as to whether any Additional Fees are chargeable. 

Go-live means you have signed off on your project, have taken off setup mode and launched to your employees. 70% of employees should have accessed the platform for the project to count as completed.

 

FAQ

What if I have more than one entity or payroll accounts?

NOTE: One Employment Hero account can connect to only 1 payroll account. If you have multiple entities and more than 1 payroll account, you may need multiple Employment Hero accounts. Please speak to your product specialist about how best to set this up for your organisation 

What determines the duration of my implementation? 

*The number of customers in the implementations queue before you 

*How quickly you provide us with your correct data 

*Availability and responsiveness of primary contact person in your organisation. We require replies within 24-48 hours to keep the momentum of the project going and ensure all key milestones are met. 

What happens if I don’t provide my data by the cut off date? 

The recommended date for providing scoping docs and data is within 1-5 business days from signing up. Our implementation team will always endeavour to get your account up and running as quickly and accurately as possible. If your data has not been provided on time your estimated milestone delivery date may change.